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1&1 IONOS Website Builder Review 2018 – 10 Things You Need To Know!

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1&1 IONOS Web Hosting Review: 4 Pros & 4 Cons of 1&1 Hosting

1&1 is one of the largest brands in the Internet services industry, and I get a lot of reader questions about what their hosting product is like. I’ve worked with 1&1 web hosting several times for clients, and recently bought a hosting package for a separate project I’m running. Here’s my first 1&1 web hosting review in a series that looks at their hosting product overall & in comparison with other top hosts.

1&1 hosting is made by people who know the Internet inside out. After all, United Internet, a corporation which owns this provider, has been around since 1988. It wasn’t only doing hosting. One of their other products is Mail.com, one of the biggest email services on the planet.

And in late 2018, we were greeted with the blockbuster news. 1&1 bought and merged with Profitbricks, an enterprise cloud solution. This is how 1&1 IONOS was born: even bigger and more powerful than ever before.

Considering that, my expectations were simple – I fully expected 1&1 IONOS to blow me away. After all, one doesn’t get to stay in the business for 30 years (and even expand!) without being brilliant at it. With all that in my mind, it was time to put this provider to the test.

With nearly 20 million domain names under its belt and three decades of international Internet services experience, is 1&1 hosting the best there is? We will see while we evaluate the service in this 1and1 review.

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Pricing

Starting from: $1/Year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

1and1 focuses mostly on beginner and intermediate users. Like many providers, the host also offers dedicated and virtual private servers. However, a majority of the services include shared web servers, hidden under the buzzwords of “WordPress hosting” or “online store hosting”.

After the merger with Profitbricks, however, now there are also plenty of genuine enterprise cloud solutions (which is always welcomed!)

And of course, it shouldn’t be forgotten that there’s one thing, needed for small and big businesses alike, in which 1&1 IONOS are total experts.

That’s domain names, and 1and1 deliver in that – the company is a part of the ICANN Accreditation list, making it a full-fledged domain reseller, not relying on any other companies. Download docs here

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Scalable Performance

Sometimes, your website requires more performance than it has. 1&1 knows that, and offer Scalable Performance, which allows you to easily increase the performance of your server with just a few clicks.

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HTTP/2 Network Protocol and an SSL Certificate

The HTTP/2 network protocol helps to optimize the Web. It reduces load times and makes pages easier to display on nearly every available modern browser. HTTP/2 is a protocol from the future, with only around 15% of the web pages currently using it. However, that is about to change very soon, as the number is steadily increasing. With 1and1 hosting, you can get ahead of the competition. In addition to that, the host also provides every one of its clients with a free SSL certificate which adds extra security. 1and1 hosting is both secure and modern.

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What’s Included in the 1&1 Hosting Packages?

These are the three shared web hosting packages you can choose from:
Basic – a plan which includes 100GB of storage, 2.5GB of RAM and only allows 1 website.
Unlimited Plus – a plan offering 250GB storage, 6GB of RAM and multiple websites.
Unlimited Pro – the best of the three plan, which includes 500GB of storage, 9GB of RAM and also adds SiteLock security features as well as its content delivery network, which is supposed to increase load speeds for your visitors all around the world.

Technically speaking, 1and1 do the same thing most of the providers do and charge you for the entire period in advance. However, $12 per year for an entry plan is a great price already – no surprise you can’t pay 99 cents every month.

There are plenty of plans and plenty of options to choose from. The most interesting of them all, however, is shared web hosting. With a plan that costs only $1 a month and includes a free SSL certificate, it is certainly a product hard to beat. So let’s check it.

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Features

1&1 Hosting has a pretty stacked lineup, with even the cheapest plan offering reputable 100GB of disk space and a free SSL certificate. However, lack of cPanel and a fairly small amount of auto-installer scripts available makes it a difficult option for the more experienced users.

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Prices

Very straightforward. Only two payment periods to choose from. 1&1 wants you to choose the 12-month plan – just look at the renewal prices.

After your starting package runs out, you will be prompted to pay $8/$10/$14 monthly renewal fees for ‘Basic’, ‘Unlimited Plus’ and ‘Unlimited Pro’ plans respectively.

If you choose a monthly plan instead, the fees will increase. And for a 12-month ‘Basic’ plan, the price is difficult to beat.

$12 for a year of hosting is one of the best prices in the business. Prices become more regular if you choose one of the ‘Unlimited’ plans.

Later, after your starting package runs out, you will be subject to pretty high renewal prices. With other providers, people avoid paying them for longer by picking a 36 month or even lengthier plans. But here, most you can get is 12 months.

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1and1 Customer Service

Like most providers, 1and1 offers a 24/7 customer support service as well as plenty of additional tutorials and articles. The articles you see in the picture above are put in multiple categories. There’s not many of them provided but most of the simple questions are answered there. For everything else, there’s direct support. 1and1 offer three main channels you can use to contact a customer service representative.

Live Chat
Email
Phone

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Pros and Cons


PROS:
  • Scalable performance allows to adjust everything to your needs.
  • Very low introductory price.
  • Very good performance.
  • Great account security.
  • Easy to setup
  • Advanced web tools for your growing site
  • Brilliant built-in SEO tools for winning at Google
  • A ready-made site that fits your business

CONS:
  • Subpar customer service.
  • Panel very difficult to use.
  • Expensive
  • Confusing
  • User encryption
  • Website builder expensive, unintuitive.


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Anti-Theft Protection Evaluation

For the final test, I’ve attempted to steal my own account. For the first part, I’ve attempted a brute-force login. For that, I logged out, changed my IP and incorrectly guessed my password multiple times. If 1and1 have some sort of a security system implemented, I was supposed to be unable to get into my account even after finally ‘guessing’ the password.

It took only 10 attempts for 1&1 to clock that something was wrong. I was locked out of many any more attempts and this screen opened.

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Benefits

Benefits, If you buy a Domain Hosting from 1&1 Web Hosting!

  • Advanced web tools for your growing site
  • Brilliant built-in SEO tools for winning at Google
  • A ready-made site that fits your business

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1&1 IONOS Server Overall Uptime

In this test, I set up a WordPress website which was monitored once every minute. This is going to show the host’s overall availability – response times show how quick it is and uptime percentages show how often it is down.

These are the results from more than 15 months of continuous testing!

Overall, very good performance. In addition to good response times, there was also 99.98% uptime. Which is not perfect but there’s not much to complain about.

1&1 may have its quirks but if you’re looking for performance issues, I’m afraid you simply won’t find them. The German provider is comfortably in the top 10 of the quickest hosts we have tested.

In the 1&1 vs. Hostinger comparison article, I have noticed the amazing speeds this host is putting up. 1&1 still isn’t the greatest of them all – but it’s close.

Of course, it wouldn’t be a fair review if we didn’t dig deeper and tried finding some genuine issues. So we did – turns out that during the testing period, 1and1 hosting suffered from one major downtime. It happened on the 24th of August, 2017 and was pretty – took 51 minutes on our server. It appears to have been a pretty big outage, as many people have reported their websites going offline on that day.

Such as occasion had a tendency of repeating once every few months. That being said, it’s still pretty uncommon – yet still, it’s something worthy of talking about.

Therefore, it can be concluded that 1and1 is not exempt from problems – but most of the time it delivers stable speeds and decent uptimes.

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Host Speed With 1&1 Website Builder

Before we start, I have to tell an extra word about the website builder. It is not included with hosting and you have to purchase separately, for $4.99 a month. If you are looking for a cheap website builder solution, 1&1 is not going to be ideal. In addition to that, the builder followed the footsteps of the panel. By that, I mean that it was confusing to use. Overall, it is not a builder I strongly recommend – but if it’s quick, it may be worth it. Let’s check how it does:
Just like in the HTML website, the Singapore server is lacking behind. All of the others are doing very well but it’s always that one which drags the overall performance grade down. There is a clear problem – either from 1&1 or Bitcatcha.

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Performance Evaluation

It is worth dealing with the confusing panel and the customer service which doesn’t like you if the host’s performance is impeccable. This is precisely what I’ll be looking into in this part of the 1&1 review. Here are the four main things I’ll be testing:

  • Host’s speed during low upkeep
  • Host’s speed with a website created with 1&1 website builder
  • Server’s overall uptime
  • Anti-theft security evaluation

These tests will go on for several months. The results you’ll see posted below will be the most recent ones.

It is also worth noting, that despite 1and1 having worldwide datacenters, in shared hosting you are not given an option to choose the one you want. You get a server allocated – the one you receive is the one closest to your billing address. Closest one to us was the server in Kansas, USA. Therefore, this was the server tested. Results from different data centers may differ.

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Host Speed During Low Upkeep

In order to see the best possible results, I set up the simplest website possible – an HTML one. The website you see below contains less than 30 lines of code and only includes a background picture, link, and a simple animation.

The results are fairly stable – US servers response times are not as quick as in some other competitors but still pretty great. Bangalore, often a neglected server in these reviews, goes from 300 to 500 ms, which is not bad. The biggest problem is Singapore, its response times go from 700 ms to 3 or even more seconds! There are clear problems 1and1 hosting needs to address here, as other hosts tested at exactly the same time had no noticeable issues with that server.

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FAQ About 1&1 Hosting!

What are the main features of 1&1 Hosting?

  • Lead Management
  • Contact Management
  • Task Management
  • Sales Reports
  • Sales Pipeline
  • Custom Fields
  • Email Integration

What type of pricing plans does 1&1 Hosting offer?

Starting from: $15.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does 1&1 Hosting support?

English, French, German, Portuguese, Russian, Spanish

Does 1&1 Hosting offer an API?

Yes, Pipedrive has an API available for use.
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1and1 Review: Conclusion

Overall, 1&1 IONOS offers a very nice web hosting service. However, I don’t think that there has been a host that confused me so much.

On one hand, you get really solid and stable performance, a terrific price, good account safety, HTTP/2, and a free SSL certificate. When you think about it, there is not much more you could ever want. On the other hand, you get a very confusing panel, an expensive website builder, chat support which probably hates you and servers who hate Singapore.

After this evaluation, I can say that I certainly like 1and1 hosting for what it is trying to do. Decent performance and plenty of tools for a great price are all admirable. Yet perhaps going more simple – implementing cPanel and putting extra emphasis on live chat – would benefit this host greatly. There are plenty of reasons to love 1&1 hosting – it just needs a couple more.

8.5 Total Score
1&1 Web Hosting Review

See More than 131 real customers reviews & our expert's opinion of 1&1 before signing up and learn why they are ranked!

Features
7.5
Usability
9.5
Support
8.5
Price
9.5
Reliability & Support
7
Ease of Use
7
SEO Score
9
Refund Policy
6
Uptime Guarantee
5.5
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